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Case Study - FICCI

Microsoft Office 365 Customer Solution Case Study

 

Microsoft Office 365

Customer Solution Case Study

Case Study - FICCI

Indian Industry Body Improves Communication and Drives Productivity

Overview

Country or Region: India

Industry: Nonprofit

 

Customer Profile

Headquartered in New Delhi, The Federation of Indian Chambers of Commerce and Industry (FICCI) is an association of business organizations in India. G.D. Birla and Purushottam Takkur founded FICCI in 1927, and today it employs over 500 people.

 

Business Situation

Significant downtimes, lack of security and unreliable service from Rediffmail led FICCI to explore other cloud-based services.

 

Solution

FICCI opted for cloud based Microsoft Office 365 to improve communication and collaboration along with productivity across its offices.

 

Benefits

·    Avoids capital investment

·    Assures security

·    Improves collaboration, productivity

·    Guarantees 99.95 percent uptime

·    Reduces back up and storage management

 

 

“Online presence or the ability to check if someone it at their desk and available, minimizes delays over important decisions and ensures higher productivity.”

Rajiv Mishra, Additional Director and Head IT, FICCI

Set up in 1927, The Federation of Indian Chambers of Commerce and Industry (FICCI) is the voice of India"s business and industry. A non-profit and non-government industry body it serves as the first port of call for Indian industry and the international business community. Previously, FICCI was using Rediffmail’s email services, but this created significant, efficiency-limiting challenges such as downtime, limited features, security and availability. FICCI deployed Microsoft Office 365, a stable, reliable, secure platform where storage, service support and security are given. The hosted enterprise communication and collaboration services delivers significant savings and eliminates capital expenditure while delivering better experience, and improving collaboration across its offices worldwide.

PC Solutions

 

Microsoft Office 365

Microsoft is responsible for patches, upgrades and maintenance. This minimizes administration, maintenance and hosting related resources and costs. With periodic payment schedule, and pay-as-you-go model enables us to plan our IT spend much more effectively.”

Rajiv Mishra, Additional Director and Head IT, FICCI

 

 


“We prefer Office 365 over others because of its compatibility with existing infrastructure and simple setup for desktop as well as mobile users across platforms including Window, Blackberry, iPhone or Android,”

Rajiv Mishra, Additional Director and Head IT, FICCI,


“But new online Microsoft Office 365 is always available while Service Level Agreement guarantees 99.95 percent uptime, thus resolving unreliability issues.”

Rajiv Mishra, Additional Director and Head IT, FICCI

 

 

 

Situation

Established in 1927, The Federation of Indian Chambers of Commerce and Industry (FICCI) is the largest and oldest apex business organization in India. Headquartered in New Delhi, India, it works closely with the government on policy issues, articulating the private sector’s views, enhancing efficiency, competitiveness and expanding business opportunities for industries through a range of specialized services and global linkages.

 

FICCI focuses on international networking and interactions and has joint business councils with 79 countries around the world. It has over 2,50,000 companies as members, either directly or via regional chambers of commerce. With more than 7 offices worldwide and 500 employees, it supplements government efforts in 39 industries with a variety of initiatives.


Until March 2012, FICCI was using a web based e-mail service, Rediffmail by Rediff.com. Over the years, the organization identified a number of limitations. Rediffmail was not reliable and availability was the biggest concern. There were problems in log such as slow server response, frequent data loss, slow service response due to server issues. “We at times lost 72 hours per month due to frequent downtime or log on related issues. The poor support in resolving issues was a major concern,” recalls Rajiv Mishra, Additional Director and Head IT, FICCI.

 

FICCI has access to sensitive and confidential information pertaining to member companies, policy and regulation related information. This makes security extremely important for the organization. Frequent instances of spam and phishing along with data loss were a cause for concern.

From an IT cost and management perspective, the 500 MB mailbox size meant frequent mail backup. This requires IT resources and storage. FICCI would backup and archive Outlook files manually on the SAN (Storage Area Network). Therefore, larger mailbox sizes on the cloud would remove the need for manpower and storage infrastructure at each location.

 

Since Rediff offered only POP (Post Office Protocol) mail servers, synchronizing emails across devices such as smart phones, server and Microsoft Outlook was another issue.

“As smart phones become ubiquitous, our employees expect email access on any device. This was difficult to provide with our existing messaging solution. We realized, the absence of reliable email communication could paralyze the organization, as it was already hindering our efficiency,” says Rajiv Mishra.

 

 

Solution

FICCI surveyed the market and shortlisted Google Mail, Lotus Notes and Microsoft Office 365. It checked feasibility based on its requirement and decided on Office 365.

“We prefer Office 365 over others because of its compatibility with existing infrastructure and simple setup for desktop as well as mobile users across platforms including Window, Blackberry, iPhone or Android,” explains Rajiv. “Local Active Directory synchronization and 99.95 percent uptime were other added attractions.”

 

FICCI chose Microsoft Gold Certified Partner, PC Solutions, as its preferred partner for data migration and implementation of Microsoft Exchange Online. PC Solutions started implementation in April 2012, and within 2 months, it deployed the solution across FICCI’s 12 domestic as well as international offices for over 500 users.

 

Active Directory Rights Management Services secures data stored at rest in Microsoft data centers. In addition, the on-premises Active Directory authenticates and synchronizes the Global Address List (GAL) and allows single sign-on.

 

After the initial migration to Office 365, it plans to add another 200 Exchange Online licenses each quarter to stagger operating expenses over the year.

 

In August 2012, FICCI, with the help of PC Solutions started deploying Microsoft Lync Online, a collaboration tool for 50 users. It realized that Lync could benefit the dispersed teams. Based on the initial success, the company has added another 25 users across the organization.

 

Teams from different offices now work together with ease, access emails, documents, and calendars from anywhere, and, are confident of a secure business environment. The rich collaboration features permit instant messaging, audio/video calls, and full-feature online meetings with audio, video, and web conferencing.

 

 

Benefits

The subscription based Office 365 services help FICCI reduce capital expenditure, and scheduled periodic payment ensures it manages its operating expenses efficiently. At the same time, it protects business communications and sensitive information by meeting internal and regulatory compliance requirements.

 

 

 

 

Avoids Capital Investment

The Office 365 saves the organization from capital investment on infrastructure, hardware or software. “The hosted platform helps in reducing CapEx on servers and storage,” states says Rajiv. “Microsoft is responsible for patches, upgrades and maintenance. This minimizes administration, maintenance and hosting related resources and costs. With periodic payment schedule, and pay-as-you-go model enables us to plan our IT spend much more effectively.”

 

In addition, with online meetings, audio, video, and web conferencing, it also helps saving operating and travelling costs.

 

Assures Security

With in-built security features, Office 365 guarantees five-level of protection at the data, application, host, network and physical layers. “With Exchange Online, we know our sensitive information is protected, and there is no threat of loss or theft. Employees and management don’t have to worry about crucial business information’s security,” explains Rajiv. In-built antivirus and anti-spam filters protect every email account. Moreover, round-the-clock telephone support in local language further boosts confidence.

 

Improves Collaboration, Productivity

Office 365 unifies the FICCI offices across the globe. “We now manage increasing email volume across multiple smart devices, and work effectively in dispersed teams,” says Rajiv. Employees collaborate on projects, get up to speed quickly, and share information easily. He continues, “Online presence or the ability to check if someone it at their desk and available, minimizes delays over important decisions and ensures better productivity.”

 

 

Guarantees 99.95 Percent Uptime

With real-time communication, FICCI has gained significantly on reliability factor. “While using Rediffmail, we experienced significant downtimes,” says Rajiv. “But Microsoft Office 365 is always available while service level agreement guarantees 99.95 percent uptime, thus resolving unreliability issues.”

 

Reduces Back up and Storage Management

“Our mailbox storage capacity has now increased to 25 GB for our emails, calendar, and contacts in one place,” informs Rajiv. It gives the flexibility to retain emails and data in the primary mailbox, or move items to an in-place archive. “Flexible and powerful retention policies, allows us to take control of storage and compliance demands thus solving data storage and retention issues.”

 

 

For More Information

For more information about Microsoft products and services, call the Microsoft Sales Information Center at (800) 426-9400. In Canada, call the Microsoft Canada Information Centre at (877) 568-2495. Customers in the United States and Canada who are deaf or hard-of-hearing can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to:

www.microsoft.com

 


For more information about the FICCI, call (91) (11) 2373 8760 or visit the website www.ficci.com

 


For more information about the PC Solutions, call (91) (11) 4655 5999 or visit the website www.e-pspl.com

 

 

 


This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

 

Document published December 2012

 

 

 

Microsoft Office 365

Microsoft Office 365 brings together cloud versions of our most trusted communications and collaboration products—Microsoft SharePoint Online, Exchange Online, and Lync Online—with the latest version of our Office desktop suite and companion web applications for businesses of all sizes.

 

Office 365 helps save time and money, and it frees up valued resources. Simple to use and easy to administer, it is financially backed by a service level agreement guaranteeing 99 percent reliability. Office 365 features robust security, IT-level phone support, geo-redundancy, disaster recovery, and the business-class privacy controls and standards that you expect from a world-class service provider.

 

For more information about Microsoft Office 365, go to:

www.office365.com

 

About PC Solutions

PC Solutions is a twenty five year old, ISO 9001:2008, ISO 27001:2005 certified premier IT service provider for domestic and global clients. It provide end-to-end IT services and solutions in industry verticals such as BFSI, Telecommunication, Manufacturing, Retail, Healthcare, IT/ITES, Power, Media, Education, Distribution and more. Headquartered in Delhi, PC Solutions has prominent partnerships with major IT players like Microsoft, HP, IBM, Cisco etc either as service or sales or both and through them offers solutions in the areas of: IT infrastructure, Cloud, Information security, Virtualization, Network & Unified Communication, Business application development etc.

 


Software and Services
http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=710000001802

 

 
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