Department - Service

Experience: 2-4 years

Location: Mumbai, Delhi NCR

No. Of Position: 2 Position

Job Description:

  • In-depth knowledge and working experience on Exchange 2007, 2010 and 2013, Skype for business.
  • Candidate should be capable of handling team members, mentor them and be the technical point of contact for internal and customer.
  • Monitor, Administer, Troubleshoot and provide L1/L2/L3-Server Level of support for Email infrastructure hosted on Microsoft Exchange Server 2003/2007/2010/2013, O365 and Google Apps for a user base spread across multiple environments and time zones.
  • Troubleshoot and administer the Exchange Active Sync (EAS) environment for multi-thousand devices that are managed through Good Mobile.
  • Responsible for Incident Management i.e. troubleshooting and leading critical or urgent issues on email and mobility infrastructure, and driving them to resolution as per the agreed SLAs with customer.
  • Manage Exchange Load Balancer (KEMP Load Balancer & WNLB).
  • Managing of Email gateways Cisco Iron Port.
  • Performing successfully configuration changes to the infrastructure within the defined maintenance schedules. E.g. OS and Application Patches, Roll-Ups, Upgrades, etc.
  • Perform duties such as Setting up Mailboxes, Device Enrollments / Mailbox Restorations - Disaster Recovery / Redundant Environment Setup / Configuration / Administration, Scripting Languages: PowerShell.
  • Support Knowledge Management initiative and assist Problem Manager with creation of SOPs/ KBs for Known Error Database.
  • Keeping updated with the latest features and solutions for the products supported, and up-skilling as and when Program demands.
  • Ensure 24x7 availability and ready to do rotational shift.

Candidate’s Profile

  • Good communication Skills and flexibility to work on client side.
  • Flexibility to work in 24*7 work environment.
  • Positive & passionate to explore emerging technologies day by day.
  • Analytical thinking and innovative work approach.
  • Should be Bachelor/ Master Degree holder in relevant technology.
  • Should be flexible with travelling
  • Good organizational skills, the ability to handle a variety of tasks and priorities at the same time