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Desktop Support

DEPARTMENT - Service

Experience: 3-8 yrs.

Job Location: New Delhi

Desired Experience: Networking Security

No. Of Position: 2 Position

Point of Contact: [email protected] or 8527595952

Job Description:

  • Certification – CCNA and CCNP Mandatory
  • Troubleshoot highly complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services
  • Troubleshoot and resolve highly complex WAN issues in coordination with carriers & suppliers
  • Hands-on experience on troubleshooting Cisco ASR, ISR routers, 4600 and 6500 switches, MERAKI wireless controllers
  • Good Knowledge of Routing & Switching Protocol, Network Monitoring and remote management tools
  • Experience in handling CISCO L3 and L2 Devices.
  • Knowledge in MPLS and VPN networks.
  • Hands-on knowledge and working experience in Security Productions such as ASA ,FTD, Checkpoint Firewall and WSA appliance.
  • F5 load balance knowledge and working experience would be added advantage.
  • Expertise in CISCO switch ( 4500,6500 and 9500 + Nexus would be added advantage)
  • Maintaining and taking the periodical backup of all the IT Components.
  • Designing, updating the WAN & LAN diagrams & documenting the Network details
  • Creation of MOP/SOP and responsible for change management
  • Responsible for technical documentation of customer network and updating internal knowledge database
  • Proactive Monitoring of SolarWinds
  • Perform impact and risk assessments for the planned and project tasks
  • Performance tuning of Network devices
  • Provide technical inputs for monthly customer service review reports and creation of Service Improvement Plans
  • Assist is creation of Root Cause analysis (RCA) with Level 2 and Level 1 engineers
  • Adherence and compliance to the defined processes and tasks assigned
  • Training and Mentoring Level 2 network engineers and other staff as necessary

Candidate’s Qualification:

  • B.E. / B Tech/ BCA/ MCA/ MBA preferably with a background of computer science/ IT.
  • 3+ yrs of experience in IT industry is preferable.

Desired profile:

  • Certification – CCNA and CCNP Mandatory
  • Good verbal/written communication and presentation skills.
  • Ability to regularly meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.

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