Service Desk Services

In today’s date, employee are heavily dependent on technology that IT offers and in case of any disruption, they should be able to have an instant access to the right people for solving their problem.

PC Solutions is a global leader in providing the most innovative and efficient service desk services to its clients. We utilize the most advanced processes and practices to deliver best user experience to your employees irrespective of whether they are working in home office or remote office.

Our service desk experts are trained to manage your Incidents and Service Requests and handle communication with end users. We deploy services keeping in mind the optimization of overall IT growth and business processes of an enterprise.

Our services include:

We act as a Single Point of Contact for all IT applications and business processes.
Deployment of a Tracking Solution for all incoming incidents.
Automated routing, email notifications, and ticket tracking.
Problem and Basic Incident Management.
Limited integrations with various other Service Management Processes.
Supporting certain areas and applications by specialty groups outside the help desk.
Level 1 and 2 support and pass incident ownership if escalation is needed.
Escalation Procedures and Problem Resolution.
Conforming to Service Level Agreements (SLA’s).
Self-service solutions for end-users.
Complete integration with other IT Management Processes.
Providing input to and integration with, and disseminate information Configuration, Change, Problem, and Release Management.
Enable enterprises to comply with Service-Level Management Agreements.
Service/Self-service Catalog for advanced deployments.
Integration with Asset Management, Asset Discovery, and CMBD.

Industries

Our holistic approach, technical expertise and innovative strategies have helped us implement reliable solutions across industry verticals.